History Timeline

March 2000

BCH Digital incorporated by Rob Macdonald and Andy Haigh, BCH Digital’s current Product Development Director and Senior Engineer.

 

May 2001

BCH selects Everyware (UK) Ltd as its IVR hardware provider.

 

August 2001

BCH’s initial IVR platform commissioned and deployed.

 

September 2001

Key Milestone – First billed call was processed.

 

May 2003

Key Milestone – First month to process and bill over 1,000,000 call minutes.

 

March 2004

BCH Digital acquires ‘Everyware (UK) Ltd’.

 

March 2004

Everyware Director, Amanda Franklin joins as Technical Director.

 

September 2004

BCH launches its innovative Short Messaging Service (SMS) Gateway.

 

September 2008

Key Milestone – 1,000,000th SMS message processed.

 

April 2009

BCH launches its Call Conference platform.

 

October 2009

BCH starts development of its PCI DSS card processing solutions.

 

May 2011

BCH deploys its Indirect Access (IDA) outbound call processing platform.

 

September 2011

Key Milestone – 1st full month BCH processes and bills in excess of 5,000,000 call minutes.

 

April 2012

BCH achieves PCI DSS Level 1 compliance.

 

September 2012

Key Milestone – First card payment collection processed and billed.

 

October 2012

Key Milestone – 100,000,000th call minute processed and billed through BCH’s IVR.

 

September 2013

Key Milestone – First month over £1 million in transaction value generated via BCH’s PCI DSS accredited card processing and collection solutions.

 

October 2013

Key Milestone – 1st full month BCH processes and bills in excess of 10,000,000 call minutes.

 

January 2014

Key Milestone – 500,000th conference call processed.

 

August 2014

Key Milestone – First month over £5million in transaction value generated via BCH’s PCI DSS accredited card processing and collection solutions.

 

September 2014

Mark Drury Joins as Executive Director.

 

October 2014

Key Milestone – 750,000th conference call processed.

 

November 2014

BCH moves to its new offices and training centre at 111 Piccadilly, Manchester.

 

 

December 2014

BCH Solutions is launched to the Reseller community.

www.bchsolutions.net 

 

January 2015

Key Milestone – IVR platform capacity increased to 5,040 lines.

 

February 2015

BCH Solutions launches its innovative “Academy” accreditation programme.

 

March 2015

Paytel Solutions is launched.

www.paytelsolutions.com 

 

May 2015

Key Milestone – 2,000,000th transaction processed and billed via BCH’s PCI DSS accredited card processing and collection solutions.

 

June 2015

Having worked closely and in a collaborative method alongside all its personnel, BCH Digital publishes its core brand values.

July 2015

BCH Integration is launched, providing service directly to enterprise customers.

 

 

 

 

June 2016

Appointment of new Chairman,
Ian Beckman.

 

November 2016

After 18 months of development, BCH’s new hosted contact centre product suite, Sophia, see’s its first
end user deployment.

January 2017

Key Milestone – BCH processes it’s 200 millionth call since it’s incorporation.